BPO Management

Vaelai team has extensive experience of working in and interacting with BPO/ITES organizations both in India and abroad. This experience has been translated into our training programs which combine experiential learning with theoretical concepts in order to enable trainees to enjoy their ‘learning journey’.
We are honored that most BPO companies in India entrust Vaelai with developing and delivering training programs to meet their needs.
Unparalleled quality, flexibility, and value are the hallmarks of VIPL’s BPO Learning solutions.
We’ve been privileged to help more than 10,000 BPO professionals in India obtain the knowledge and skills needed most for on-the-job success.

Vaelai’s BPO Training Program focuses on the following areas:

Accent Neutralization
Language Training
Communication Skills
Customer Service
Telephone Etiquette
E-mail Etiquette
Writing Skills
Business Etiquette
Cultural Awareness
Personality Development