Call Center Training

A Call Center is traditionally defined as a physical location where calls are either placed or received in a high volume for sales, marketing, customer service, telemarketing, technical support or other specialized business activities. It is however, best described as a place where hundreds or thousands of people sitting together in a large room, separated by cubical walls, answer calls for orders to be placed or complaints to be resolved.

The entire process is built without any direct contact with the people who are involved in the process. That was pretty good for 1985, but today these functions require more than that. Today, it is a call making and call taking organization, and help desks, both internal and external. Now these are centers that include more than the traditional voice calls. These would be centers that handle voice fax or e-mail, live web chat centers, video interaction etc.

Training is an integral building block of any organization. In the Call Center Industry, training has proved to be the backbone of Operations. We, at VIPL, specialize in strengthening the "backbone”.

These are the few areas that we concentrate on the CALL CENTRE TRAINING PROGRAM:

Call Terminology
Types of Call Center and Services
Call Center Management
Call Center Technology
Telemarketing
Accent Neutralization (Ame & Bri)
Accent Sensitization
Accurate English and Fluency
Interview Handling & Body Language.